Frequently Asked Questions

Are the books signed?

• Yes. All books sold through this shop are hand-signed unless clearly stated otherwise in the product description.

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Is this book appropriate for all ages?

• No. This is an adult fantasy novel intended for readers 18 and older. It contains mature themes that may not be suitable for younger audiences.

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Can I return a signed book?

• Signed and personalized books are final sale.

• If a signed book arrives damaged or incorrect, please reach out within 7 days of delivery and include photos so the issue can be resolved.

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Can art prints or page overlays be returned?

• Art prints and page overlays may be returned only if they arrive damaged or defective.

• Please contact whimsicaldarknessllc@gmail.com within 7 days of delivery and include clear photos of the issue. Returns are not accepted for change of mind or buyer’s remorse.

 

What about book boxes?

• Book boxes are final sale due to their curated nature.

• If an item arrives damaged or missing, please reach out within 7 days of delivery with photos so the issue can be addressed. Individual items from book boxes cannot be returned or exchanged.

 

What if my order arrives damaged?

• If an order arrives damaged, please email [your contact email] within 7 days of delivery with photos of:

1. The damaged item

2. The packaging

• A replacement or refund will be offered where appropriate.

 

How long does shipping take?

• Processing times vary depending on the item, as many products are prepared by hand.

• Estimated processing and shipping times are listed on each product page. Tracking information is provided once an order ships.

 

Do you ship internationally?

• If international shipping is available, it will be shown at checkout.

• Buyers are responsible for any customs fees, duties, or import taxes charged by their country.

 

Can I cancel or change my order?

• Orders cannot be canceled or changed once they have shipped.

• If an update is needed before shipping, please reach out as soon as possible and accommodations may be made if feasible.

 

Do you offer refunds?

• Refunds are only issued in cases of:

1. Damaged items

2. Incorrect items

• Refunds are issued to the original payment method. Shipping costs are non-refundable unless the error occurred during fulfillment.

 

How can I contact you?

• For questions or order concerns, please email:

whimsicaldarknessllc@gmail.com

 

Final Note

By completing a purchase, buyers acknowledge and agree to the shop’s Return & Refund Policy.